Email Hosting – Terms of Service
Effective Date: 10/1/2025
Last Updated: 10/1/2025
These Terms of Service (“Terms”) govern the use of our email hosting services (“Service”). By using our Service, you (“Client,” “you,” or “your”) agree to these Terms. If you do not agree, you may not use the Service.
1. Service Provided
1.1. We provide hosted email accounts linked to your domain.
1.2. Each plan includes specific mailbox storage, bandwidth, and features as described in your selected package.
1.3. Service may include encryption at rest and in transit where applicable.
2. Client Responsibilities
2.1. Lawful Use – You agree not to use the Service for:
- Spamming, phishing, or sending unsolicited bulk email.
- Hosting or distributing malware.
- Harassment, illegal activities, or violating intellectual property rights.
2.2. Account Security – You are responsible for maintaining the confidentiality of login credentials and all activity under your account.
2.3. Content – You are solely responsible for the content of your email communications.
3. Payments and Fees
3.1. Pricing – Fees are based on your chosen package and billed monthly or annually.
3.2. Late Payments – Accounts unpaid after 14 days may be suspended or terminated.
3.3. Refunds – Payments are non-refundable unless otherwise agreed in writing.
4. Service Availability and Support
4.1. Uptime – We strive for 99.9% uptime but do not guarantee uninterrupted service.
4.2. Maintenance – Scheduled or emergency maintenance may temporarily affect availability.
4.3. Support – Technical support is available via email/phone during business hours.
5. Data and Privacy
5.1. Ownership – You retain ownership of your email data.
5.2. Backups – We take periodic backups but cannot guarantee complete data recovery. Clients are encouraged to maintain independent backups.
5.3. Privacy – We protect client data per our Privacy Policy. Email hosting includes at-rest encryption and secure transmission where possible.
6. Termination
6.1. By Client – You may terminate the Service at any time with [30 days] written notice.
6.2. By Provider – We may suspend or terminate the Service if you:
- Breach these Terms.
- Fail to pay fees when due.
- Engage in abusive, fraudulent, or unlawful activities.
6.3. After Termination – Access to mailboxes will be disabled. Data may be deleted after 60 days unless required by law.
7. Limitation of Liability
7.1. We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or communications.
7.2. Our total liability for any claim related to the Service is limited to the amount paid by you in the last three (3) months.
8. Indemnification
You agree to indemnify and hold us harmless against claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.
9. Modifications to Terms
We may revise these Terms at any time by posting the updated version on our website. Continued use of the Service after updates constitutes acceptance of the new Terms.
10. Governing Law
These Terms are governed by the laws of Dolphin County, PA, USA. Any disputes will be resolved in the courts of Harrisburg, PA, USA.
11. Contact Information
For questions about these Terms, please contact us:
River Valley IT Solutions LLC
Email: Aaron@rvits.net
Phone: (717) 882-6741