Who we are
Effective Date: 09/08/2025
RVITS values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
By using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services and website.
1. Information We Collect
We may collect the following types of information depending on how you interact with us:
A. Information You Provide to Us
- Personal Information: Name, email address, phone number, billing address, and payment information when you request services, make a purchase, or sign up for an account.
- Account Information (Future Use): Username, password, and preferences when you create an account to manage your hosted data.
- Support Requests: Any information you provide when contacting us for IT support, network troubleshooting, or other services.
B. Information Collected Automatically
When you visit our website or use our services, we may automatically collect:
- IP address
- Device information (type, operating system, browser)
- Usage data (pages visited, time spent on site, clicks)
- Location data (if enabled on your device)
C. Service-Specific Information
Depending on the service provided:
- Network Installations: Device and network configuration details needed to complete the setup.
- Electronic Repairs: Device serial numbers and diagnostic data.
- Starlink Rentals: Customer identification, equipment tracking information, and usage data.
- IT Consulting & Software Solutions: Technical specifications and business data necessary to provide solutions.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services.
- To process payments and manage customer accounts.
- To communicate with you regarding service updates, invoices, and support.
- To manage and monitor Starlink rental equipment.
- To secure and protect our systems and your data.
- To comply with legal obligations and enforce our policies.
- Future Feature: Allow customers to sign in and manage their hosted data and account settings.
3. How We Share Your Information
We do not sell or rent your personal data. We may share information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who help us deliver our services (e.g., payment processors, hosting providers).
- Legal Requirements: When required by law, regulation, legal process, or government request.
- Business Transfers: If RVITS is involved in a merger, acquisition, or sale of assets, your data may be transferred to the new owner.
- Equipment Tracking: With partners involved in managing Starlink rentals.
4. Data Retention
We retain your information only as long as necessary to:
- Fulfill the purposes outlined in this policy,
- Provide ongoing services and support,
- Comply with legal and regulatory obligations.
Once data is no longer required, we will securely delete or anonymize it.
5. Data Security
We implement reasonable technical and organizational measures to safeguard your data, including:
- Secure servers and encrypted storage for sensitive information.
- Restricted access to personal data by authorized personnel only.
- Regular security monitoring and updates.
While we strive to protect your information, no system is 100% secure. Please use strong passwords and protect your account credentials.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Accessing the information we hold about you.
- Requesting corrections or updates to your data.
- Requesting deletion of your data, where legally permissible.
- Opting out of marketing communications.
To exercise these rights, contact us at support@rvits.net
7. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to:
- Improve user experience.
- Analyze website traffic.
- Remember your preferences.
You can manage cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies separately.
9. Children’s Privacy
Our services are not directed at children under 13 years of age, and we do not knowingly collect personal information from them. If we become aware of such data collection, we will delete it immediately.
10. Future Account Features
In the future, customers will be able to create accounts to:
- View and manage hosted data.
- Update service preferences.
- Access service history and invoices.
When this feature becomes available, we will update this Privacy Policy to reflect any changes in how we handle account data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically for updates.
12. Contact Us
If you have questions or concerns about this Privacy Policy or your data, you can contact us at:
RVITS
Email: Aaron@rvits.net
Phone: (717) 882-6741
Website: www.rvits.net